Technology in a school is never just about technology. It is the quiet moment before a lesson starts, when a teacher logs in and everything simply works. It is a student opening their device and getting straight to learning. It is the difference between disruption and momentum.
Crem Recruitment is proud to be recruiting on behalf of a forward‑thinking, values‑led multi‑academy trust in Suffolk, which is looking to appoint an IT Technician to join their Central IT Team, based in Ipswich.
This is a permanent, full‑time position, 37 hours per week, offering a salary of £28,000 to £30,000.
The Opportunity
This is a hands‑on, visible role within a busy school environment. You will be part of a friendly and supportive IT team, working closely with an experienced Senior IT Technician and IT Operations Manager.
The Role
You will provide first‑line technical support within a Service Desk environment, ensuring that hardware, software and network issues are logged, managed and resolved within agreed service levels.
* Providing professional first‑line advisory and diagnostic support
* Setting up and supporting 1‑to‑1 devices for students and staff
* Building and configuring PCs, laptops, tablets and iPads
* Supporting Microsoft environments, including Active Directory and core networking
* Logging, monitoring and resolving tickets via the helpdesk system
* Escalating issues appropriately while owning them through to resolution
* Assisting with project work during school closures, including device rollouts and system upgrades
* Maintaining IT assets, printers and general classroom technology
About You
This role would suit someone early in their IT career who already has some hands‑on experience in a technical support environment. You might be a junior IT Technician, a 1st Line Support Engineer or someone who has completed an apprenticeship and is ready for the next step.
You will bring:
* Practical experience in an IT support or helpdesk role
* Exposure to Microsoft technologies such as Active Directory
* Basic networking knowledgeStrong problem‑solving and diagnostic skills
* The ability to communicate clearly with non‑technical staff and students
* A calm, proactive approach and willingness to learn
A genuine interest in developing your IT career within an education setting is essential. The trust places strong emphasis on professional development and offers opportunities to grow within a stable and supportive environment.
Working Pattern and Benefits
* 37 hours per week
* 25 days annual leave plus bank holidays
* Flexibility around working hours aligned to school operations
* Access to employee benefits schemes and local government pension
This is a role where your work has a visible impact every single day. When systems run smoothly, learning runs smoothly.
If you are looking for a supportive team, meaningful work and the chance to develop your IT career in a values‑driven organisation, we would love to hear from you.
Crem Recruitment is managing this search on behalf of our client. To apply, please send your CV for consideration.
#J-18808-Ljbffr