Service Coordinator/Administrator – Maidstone £28-32K A well established M&E Contractor with 35 years trading are now seeking a service coordinator/administrator to work in their busy Maidstone office. Purpose of the Role To support the Customer Care Manager in delivering an efficient, professional, and proactive customer care service to house builders, residents, and suppliers. This role ensures all administrative, communication, and process-related aspects of customer care are handled to a high standard, aligning with the company’s objectives and reputation. Key Responsibilities Update client systems and internal databases accurately. Prepare orders and documentation using company-approved templates. Liaise effectively with engineers, house builders, and suppliers. Ensure compliance with internal procedures and quality standards. · Assist in continuous improvement of Customer Care operations Loading, Booking & Closing Jobs Manage the full lifecycle of customer care jobs (load, book, close). Meet builder deadlines and provide timely updates. Ordering Parts Accurately process material requests and create purchase orders. Maintain supplier relationships for reliable and timely deliveries. Returning Parts Process and log material returns promptly. Track returns through to completion. Warranty Requests Handle warranty claims for parts within coverage...