Funeral Administrator & Receptionist
We are a local independent Funeral Directors operating in Sutton in Ashfield, Kirkby in Ashfield & Mansfield
Further information on our business and the services that we offer can be researched at www.
Qualities we are looking for
· Essential to have GCSE Grade C/Level 4 or equivalent in English and Maths.
· A highly professional, presentable and approachable individual with exemplary communication skills, both on the phone and in person.
· An individual who has excellent time management skills; focused and thorough, detailed yet efficient in following through on tasks.
· Personable with the ability to show compassion and deal with potentially emotionally stressful situations.
· An effective team member who is flexible, can work accurately to deadlines and show initiative.
· Excellent, proven computer skills – Microsoft Word, Excel & Outlook and ideally Adobe InDesign (but training can be given)
· A good level of literacy and numeracy demonstrated through examination results.
· Experience in a previous administrative role and/or Receptionist.
In your role as Administrator & Receptionist you will be constantly switching between dealing with administrative tasks and dealing with bereaved clients (answering calls, advising on processes and procedures, meeting and greeting and showing families into the Chapel of Rest). As such, your performance will be assessed as much in your ability to quickly build relationships with clients as to the actual accomplishment of administrative tasks. You will be required to co-ordinate closely with colleagues to ensure that Administrative tasks are completed accurately and efficiently. This position requires someone with a high degree of professionalism but who is genuine and warm in their nature. Working closely in a team, it can at times be physically as well as emotionally demanding job and you must be someone who is both efficient, focused and accurate to ensure that everything is done right first time, every time.
Primary Roles of this position
· In your role as Office Administrator you will be responsible for using Microsoft Office, in house funeral software and accounts software to raise invoices, filing and ordering supplies.
· In your role as Office Receptionist you will be responsible for answering phone calls, dealing with face-to-face enquiries, giving clients advice on processes and procedures, scheduling appointments and showing families into the Chapel of Rest to see their loved ones.
Job Types: Full-time, Permanent
Pay: From £12.50 per hour
Expected hours: 40 per week
Benefits:
* Company pension
Work Location: In person