Overview
:
First Military Recruitment are currently recruiting for a Store Manager on behalf of our client based in Knutsford. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement in the Tiling industry.
Duties and Responsibilities:
1. To lead and manage the day to day operations of the office & warehouse team
2. To ensure goods are despatched & received by customers on time and accurate to the order
3. To provide an industry leading service which is cost effective, compliant with all current legislation, and as safe as reasonably practicable
4. To manage the main warehouse staff so they perform their functions efficiently and effectively
5. Ensure branch is opened and closed on time and staffed to a satisfactory level, managing the rota & holidays. Recording absence in the correct manner.
6. To provide front line customer service for customer orders, refunds and complaints
7. To ensure customer complaints are resolved in a cost-effective way whilst maintaining a high level of customer satisfaction
8. To ensure invoices & payments are made on time (including wages)
9. Lead the direction and motivation of staff to create a driven and engaged workforce
10. Lead first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages
11. Lead development of staff skills through delivering and suggesting training. Identify areas for improvement and lead their personal development using all resources available
Skills and Qualifications:
12. Experience within a tiling showroom, tile warehouse, or builders’ merchant
13. Handling bulk orders, quick turnarounds, and urgent site requirements
14. Understanding trade pricing, margins, and credit accounts
15. 2 years+ Management experience
16. Experience leading and motivating Sales Advisors and Warehouse individuals.
17. Have a proven track record of achieving sales targets and generating new business
18. Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
BJ178 – Store Manager
Location: Knutsford
Salary: £40,000 – £50,000 Per Annum (DOE)
Working Hours: 40 hours Per Week.