6 month contract - Inside IR35
Our industry leading investment banking client is looking for 2 IT Support engineers on a 6 month rolling contract, with a need to be in the office 5 days a week.
• Level 1 & 2 hardware & software support.
• Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thinclient/mobile devices.
• Software core build application support for lifecycle of current apps & new introductory apps.
• Operating system support for Windows & IOS platforms.
• Use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLA’s are not breached and all administration tasks are within the accepted conduct and governance guidelines.
• Project work within UK Client Services scope.
• Moves – Surveys, ad-hoc moves, post moves support and project related moves.
• MFD support – “On Call” printing methodology.
• Networking – Patching, troubleshooting and root cause analysis.
• BCM support.
• Adhere to the H&S guidelines, promote and action in accordance with BNPP Policy.
• Promote and work within the BNPP IT Security guidelines.
• Will be expected to liaise with other groups within the business to ensure the best levels of support are provided.
• Monitor and proactively manage incidents, tasks, shared mail boxes and any telephone queries.
• Perform PC builds, Application installation and reinstallation.
• Complete reporting activities, update worklogs and invoke escalation processes where needed for effective incident management.
• Provide support for Blackberry/iPhone devices and other mobility services such as wireless. Act as an effective and helpful point of escalation.