Are you an organised and customer-focused administrator with a passion for supporting new businesses?
Do you enjoy a varied, people-facing role where communication, organisation and attention to detail are key?
Looking for a full‑time office‑based position where you'll be the first point of contact and play a vital role in supporting individuals on their self‑employment journey?
Gillespie Recruitment are delighted to be recruiting a Business Support Administrator on behalf of a well‑established organisation that supports individuals looking to become self‑employed through advice, guidance and business skills workshops.
This is an excellent opportunity to join a frontline support team in a rewarding and fast‑paced administrative role. Part‑time applications will be considered, provided working days include Monday and Friday.
The Role
As a Business Support Administrator, you will play a key role in maintaining the first point of contact for customers wishing to become self‑employed. You'll support client progression, coordinate workshops, maintain accurate systems and provide administrative support to Business Advisers and senior management.
This is a varied, hands‑on role suited to someone who is confident, flexible, highly organised and passionate about delivering excellent customer service.
Key Responsibilities
* Acting as the first point of contact for new clients via telephone, email, web enquiries and walk‑ins
* Providing initial advice and guidance to individuals looking to become self‑employed
* Liaising with existing clients, diagnosing needs and promoting relevant products and services
* Coordinating and arranging rotas for business start‑up workshop delivery
* Ensuring information provided to clients is current and accurate, signposting appropriately
* Maintaining regular contact with internal and external organisations to support project promotion
* Producing and collating evidence for funding claims and working with clients to obtain required documentation
* Inputting, maintaining and updating client tracking and management systems
* Managing the recruitment and coordination of start‑up workshops, ensuring venues meet trainer requirements
* Working with Marketing teams to ensure website content is accurate and up to date
* Providing comprehensive administrative support to Business Advisers
* Supporting senior management with management information and reporting
About You
* Excellent written and verbal communication skills
* Strong interpersonal skills with a professional and empathetic approach
* A customer‑focused mindset with an understanding of individuals seeking self‑employment
* Previous experience within business administration or a customer‑facing administrative role
* Knowledge of the start‑up, enterprise or business support environment (desirable)
* Highly organised with strong time‑management skills
* Confident using IT systems and able to adapt to bespoke software
* Flexible, proactive and positive with a can‑do attitude
What's on Offer
* Business Support Administrator role within a well‑established organisation
* Varied and rewarding role supporting new business start‑ups
* Supportive and collaborative team environment
* Full‑time office‑based position (part‑time considered with set days)
* Opportunity to develop experience within business support and administration
* 6 month fixed term contract
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