Customer Success Manager
West Midlands
UK / Account Management / Project Management / Customer Success / SaaS / B2B / Software
£40,000 - £45,000 base plus bonus + Benefits
An exciting opportunity for an experienced account executive to join a thriving team with opportunity to utilise their account management skillset in a rewarding and upbeat environment. You will see yourself working with the strategic development of the customers business process and working with SaaS solutions.
Your main responsibilities in the role will be:
* Owning and maintaining customer relationships
* Communication measurable value and proactively identifying development needs for customers
* Identify profitable strategical solutions for customers
* Identify commercial development opportunities and opportunities to lead upsell/cross-sell
* Monitoring customers key performance metrics and taking actions to improve them
To be successful in the position, you will likely be/have:
* Experience and knowledge from SaaS solutions
* Experience in B2B relationship building on executive and senior level accounts
* Experience from strategic account management and proven success in commercial growth for your customer base
UK / Account Management / Project Management / Customer Success / SaaS / B2B / Software
UK / Account Management / Project Management / Customer Success / SaaS / B2B / Software
UK / Account Managemen...