Property Team Manager - 4-Day work week paid for 5!
Location: Hertfordshire
Salary: £50,000 – £55,000 + up to £5,000 in TPI bonuses (MTPI)
Role Overview
This is a leadership opportunity focused on managing, developing, and supporting a team of c.10 Property Managers (ranging from junior to senior levels). You’ll be central to driving team performance, managing client expectations, resolving escalations, and delivering service improvements that align with company growth targets.
Team Responsibilities
Lead and manage a team of approximately 10 Property Managers
Oversee team attendance, performance, and development
Conduct regular 1-2-1s for welfare, progression, and goal setting
Review team output, ensuring high standards and reporting results to senior leadership
Support the team with meetings, problem-solving, and challenging portfolios
Monitor SLAs, budgets, site visits, and ensure consistent delivery of service
Drive client feedback initiatives and implement improvement strategies
Provide guidance on budgeting and expenditure forecasts
Assist in training new staff and progressing existing team members
Client Responsibilities
Conduct regular site audits and maintain portfolio oversight
Handle complaint escalations and feedback
Communicate directly with clients, ensuring strong relationships are maintained
Company Responsibilities
Ensure compliance with Landlord & Tenant Act, RICS and ARMA guidelines
Promote company policy and legislative best practice across the team
Identify opportunities for growth and retention
Support new business development
Progress toward MTPI within the first year (if not already qualified)
Candidate Criteria
Minimum ATPI qualification (MTPI preferred or willingness to work toward)
Excellent reliability, timekeeping, and ability to work independently
Strong administrative, leadership, and multitasking skills
Calm under pressure, proactive in conflict resolution
Excellent communication and stakeholder management skills
Personable, confident, and enthusiastic team player
Salary & Benefits
Salary: £50,000 – £55,000 base + up to £5,000 in TPI qualification bonuses (MTPI)
Core Benefits
Annual transparent pay scale review
Annual individual performance reviews
25 days holiday + 1 extra per year of service (up to 5)
Paid travel to sites from the office
Alternate weekly free lunches and fruit baskets
Quarterly team socials (e.g., pasta making, escape rooms, team dinners)
Company summer & Christmas events
Bonus events for high performers (e.g., Wimbledon, F1, concerts)
Monthly customer service performance bonuses
Pension enrolment
Attendance bonus up to 5% each spring
Discretionary Christmas bonus
Free annual eye test + glasses contribution
Refer-a-friend bonus scheme
Post-Probation Benefits (after 6 months)
1 WFH day per week
Optional 4-day work week (20% holiday deduction, no salary cut)
Private healthcare (includes dependents under 18)
Gym discounts and wellness perks
Flexible working options
Full TPI qualification support + salary uplifts after each level passed
Contact: Matty Stratton
| (phone number removed) | matty
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If you are a motivated individual looking for a rewarding career in property management, we would love to hear from you. Apply now and be part of our successful and highly-rated team at Block Recruit