We are currently recruiting for an experienced Sales Manager to oversee, manage and lead a busy Sales Team. You will be working alongside other Sales Managers, to ensure daily performance targets are achieved. About the Sales Manager role: * Basic salary is £50K per annum upto 5% Bonus * Excellent Benefts & Incentives * 40 hours per week, across 7 days between 8am-8pm * Based in Swindon * Office Based role * Permanent role Duties / Responsibilities for the Sales Manager role: * Achieve company sales KPI’s through the successful conversion of enquiries. * Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages. * Ensuring a prompt response to inbound telephone and email enquiries. * Compiling and analysing sales figures – daily, weekly and monthly. * Collecting customer feedback and market research. * Feedback to the Product Department on calls received and obstacles which you have had to overcome. * Attend “bridging” meetings to share information with other departments to benefit the result. * Constantly evaluate success of the sales team through call listening and feedback on success and development areas. * Monitoring individual’s and team’s QA, and error scores with an eye for accuracy. * Report on staff attendance, absence, and completion of Return-to-Work meetings. * Own pre and post sales related customer escalations in a timely, professional manner. Experience / Attributes required for the Sales Manager role: * Ensure highest level of service provided to deliver an exceptional customer journey. * Proven track record in delivering sales results to company KPI’s. * Excellent communication skills both written and verbal, with strong interpersonal skills. * Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed. * Embrace change when new strategies are introduced by the business. * Always maintaining a high motivation and positive atmosphere within the sales office. * A confident, resilient individual with a friendly, approachable personality. * The ability to be flexible, decisive and quick-thinking. * Self-motivated with a positive outlook and a clear focus on high quality and business profit. * Able to work extended hours on occasions when required. * Ability to work well under pressure. * Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations. * Experience within the travel industry is desirable but not essential If you have experience of leading a Sales Team then we would love to hear from you