Job Description
Our client, a nationwide retailer is looking for a Personalised Offer Manager to lead the design, delivery and optimisation of personalised offers for the launch and growth of their loyalty programme.
Must have personalised offers experience!
Key responsibilities
* Lead the creation and optimisation of one-to-one and one-to-few personalised offers
* Define offer mechanics, targeting and eligibility rules to maximise engagement and ROI
* Own day-to-day offer design, working with data science, CRM and martech teams
* Partner with commercial and trading teams on offer funding, forecasting and governance
* Utilise offer engine, decisioning and NBA technologies to deliver personalisation at scale
* Track and optimise performance, embedding learning and best practice across the programme
What we're looking for
* Experience leading personalised offers within a loyalty or CRM environment
* Strong understanding of offer mechanics and commercial levers
* Experience working with offer engines, decisioning or NBA tools
* Commercial mindset, comfortable balancing customer value, cost and ROI
* Confident operating in a fast-paced retail environment with senior stakeholders
Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.