L&D Manager
Manchester City Centre
Hours: Flexible
We are looking for a confident and highly motivated L&D Manager to join OrderYOYO. Helping takeaway restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and small chains are not subjected to lofty commissions and giving the restaurant the ownership of their success.
The L&D Manager will support the wider People Team in leading all Learning and Development initiatives, to help drive OrderYOYO’s success and growth. The L&D Manager will operate as a global unit, driving training and development throughout all stages of the employee lifecycle, in all markets and business areas; Key Metrics for the L&D Manager:
New Starter Performance
Sales Performance Increase
Training Team Performance
This is a player-manager role, where you will manage a team of 2 – 4 Sales Trainers across UK and Germany, responsible for lifting sales performance; whilst personally driving all other training and development initiatives.
A key focus of the role will be delivering induction training to new employees and driving new starter performance during their first few months, so a keen interest and understanding of sales process and motivating different team members is important
Manage and deliver employee inductions and drive new starter performance
Manage ongoing training initiatives – Development and Delivery
Support with Leadership Development, training and succession planning
Implement and manage online training tools
Identify and action blind spots, monitoring key inputs and outputs of team members
Conduct 1-1s and side by side training with team
Assist with general People responsibilities, including developing processes, new initiatives and driving performance
Weekly and Monthly reporting on Key L&D metrics for own and team performance
Quarterly Conferences and training days
Holiday buying Scheme
Monthly Friday Socials and regular ad-hoc socials
Personal development plans and Genuine career development opportunities
Experience within L&D Management role and developing training material and processes
Strong understanding of sales process and training sales employees
Experience in guiding mangers on employee development and training needs
Excellent MS Excel skills, highly analytical with the ability to analyse data
Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business.