Why Join Van Mossel?
We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry.
Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.
At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
We are currently looking to add a Head of Business to lead our Audi centre in Yeovil. Reporting to the Brand Director, the Head of Business will play a pivotal role in driving the centre to achieve its goals.
About the role of Head of Business:
* Lead the strategic and operational performance of Yeovil Audi, delivering sustainable profitability, exceptional customer experience and high-performing teams
* Ensure that each customer is treated as an individual with care and respect, providing a 5-star customer experience
* To hold meetings with the manufacturer and Brand Director to agree vehicle volume and part sales targets
* Monitor customer loyalty and satisfaction levels and ensure changes are made to improve where required.
* Hold regular Quality Management meetings with the team
* Personally deal with customer correspondence and be involved in resolving issues where appropriate.
* Define measures, set targets, allocate responsibility and monitor progress to completion, with a strong focus on centre growth.
* Provide clear leadership, ensuring the vision of the business is communicated effectively across the team, while implementing structured training and development programmes
* Ensure, through the marketing team, an effective Marketing plan is in place for all departments.
What we are looking for:
* Proven experience managing a franchised automotive dealership
* Experience leading Sales, Aftersales, Parts, Finance, and operational teams promoting employee development plans
* Demonstrated responsibility for full profit-and-loss performance, managing budgets, operational costs, and KPIs
* Experience handling escalated customer complaints and correspondence
* Experience of driving a 5-star customer experience
* Knowledge of FCA regulations
In return we will offer you:
* Competitive Salary - dependent on experience
* Health Cash Plan - which provides extensive mental health support, GP consultations, cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
* Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support you when required
* Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
* Pension, with Aviva - you can pay as much as you like into your pension, plus we contribute as well
* Life Assurance - peace of mind for your nearest and dearest when they need it the most
* Paid Annual Flu Vaccinations - early access to the flu vaccination onsite in Poole and Yeovil
* Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands.
* Discounts on services - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family .
* Cycle to work scheme - with the Green Cycle initiative.
* Refer a friend - to come and work for us and be rewarded up to £1000, dependent on the role being recruited
* Career development – industry-leading training from the brand you represent and full ongoing support in house with our learning management system