3 months contract with local authority We are seeking a Housing Repairs Coordinator to join our team and contribute to the efficient delivery of housing repairs services. The ideal candidate will have a strong understanding of social housing issues and possess excellent communication skills to provide high-quality customer care. Responsibilities: Accurately diagnose repairs, raise orders on IT systems, and book appointments with contractors Handle a high volume of calls in a contact centre to meet targets Respond to phone enquiries in a professional, polite, and efficient manner, projecting a positive image of the organization Liaise with other departments, agencies, and contractors as necessary Process service requests in line with policy and provide advice and information to customers Proactively work with team members to improve customer service delivery Handle customer complaints in accordance with the Complaints procedure Undertake training and events to improve communication and assist with personal development Contribute towards the overall service objectives and targets of the Housing Repairs Services Team Comply with the Code of Conduct and relevant legislation Carry out responsibilities within the framework of the organization's core values, Health and Safety Policy, Dignity for all Policy, and Equality & Diversity Strategy Work according to necessary shift patterns and provide cover for team members during periods of absence Undertake any other duties commensurate with the role of Housing Repairs Coordinator Requirements Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence