Job Title: Administrator Location: Dundee Pay Rate: £14.02p/hr Hours: Monday - Friday - 9am - 5pm Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs. Hybrid Working: Our work style is hybrid, which involves spending at least two days per week, at one of our office sites. For the other 3 days per week you can work from home. Contract Type: Temporary - 12 months Start Date: 27th October 2025 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As part of the IP&I team, you will be carrying out admin and back-office process to ensure our customers needs are met quickly, and to the highest standards. A 6 -8 week training programme will teach you all you need to know about the wide range of products and services. Your responsibilities will include: Ensuring administrative tasks are carried out in line with security processes, and flagging potentially non-compliant information Working to ensure customer expectations are met quickly and accurately Processing new requests, as well as dealing with more complex processes, and resolving customer problems Ensure information is stored on the in-house systems accurately and securelyAbout our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Benefits: Work from home 3 days per week Weekly Pay Online payslips Dedicated aftercare team 31 days annual leave allowance Employee Assistance Programme Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services and more Smart Spending App Workplace Pension schemeRequirements: Able to work to high levels of detail, and ensure information is processed and stored securely Efficiency and able to work to tight deadlines Good level of IT capability Motivated to find out answers to customer problems, and suggest better ways of working Able to work quickly and accurately At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you