Carlisle Support Services is seeking an experienced events professional to lead our Matchday operation at Turf Moor, the home of Burnley Football Club.
Job Details
* Location: Turf Moor – Home of Burnley FC (BB10 4BX)
* Pay: £16.50 per hour
* Hours: Casual shifts for football and ad‑hoc events (usually 7‑12 hours long). Football events typically take place on evenings and weekends.
As Matchday Manager, you will lead and motivate a team of event operatives, including a direct supervisor and indirect security & stewarding staff, ensuring the safety, security, and enjoyment of all staff and visitors at the venue. You will deliver a 5‑star service in line with the venue's licensing conditions and high standards.
Responsibilities
* Manage all security personnel and stewards.
* Attend pre‑event safety briefs and meetings with client management and other stakeholders.
* Ensure all staff are fully briefed and conduct a mass briefing before delegating to supervisory team.
* Manage the matchday administration process.
* Oversee pre‑match deployment according to pre‑defined specifications.
* Ensure compliance, uniform, and punctuality standards are met.
* Coordinate during‑match redeployments as necessary.
* Report resource figures to the Operations Team.
* Uphold licensing objectives.
* Conduct site patrol, risk management, and incident response.
* Provide customer information and welfare.
* Ensure all incidents and concerns are reported via the client.
* Account for all staff and conduct debriefs.
* Produce post‑event reports for Carlisle Events and the client.
Qualifications
* Valid SIA Door Supervisor licence.
* At least 18 years of age.
* Minimum Level 3 Spectator Safety qualification.
* Level 4 Spectator Safety qualification or willingness to achieve (funded).
* Experience within sporting stadia safety and security operations (essential).
* Understanding and knowledge of supporting legislation (Ground Regulations, SGSA Green Guide, etc.).
* Reliable, flexible, and committed to working all fixtures.
* Excellent communication and interpersonal skills.
* Smart, professional appearance.
* Desirable: Willingness to work at other Carlisle venues such as Huddersfield Town, Leeds United, Manchester Central, Anfield, and M&S Bank Arena.
Benefits
* Competitive hourly rate of pay – paid monthly.
* Access to Company Pension Scheme after qualifying period.
* Financial flexibility and instant access to earned wages via Stream.
* Clear career pathways – opportunity to level up with internal promotion.
* Full induction, ongoing training, and career development.
* Quality kit and uniform provided.
* Refer a Friend scheme.
Equality, Diversity & Inclusion. We are committed to equality, diversity, and inclusion in all areas of employment and selection, and ensure all candidates are judged solely on merit or ability.
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