About us:
We're a dynamic and growing Managed Service Provider (MSP) supporting a diverse client base across multiple sectors. Our focus is delivering secure, reliable, and scalable IT solutions that clients trust.
We're more than just an IT supplier — we act as true partners to our clients, aligning with their values and becoming part of their teams. Our work spans connectivity, applications, infrastructure, cybersecurity, and disaster recovery planning. Trust is at the heart of what we do.
We'll support your growth with daily opportunities to expand your knowledge, gain hands-on experience across a variety of environments, and complete industry-recognised certifications.
The Role:
Due to continued growth, we're seeking a Network & Security Engineer with strong networking and firewall skills (Fortinet experience preferred) to join our technical team.
This is a client-facing role where you'll design and deliver network solutions, resolve escalations, and act as a subject matter expert in secure networking. You'll work closely with our service desk and projects team while also advising clients directly.
We're looking for someone who wants to develop their career further — this role has a clear progression path into senior-level responsibilities, with funded certification and mentoring to help you get there.
Duties and Responsibilities:
Network Design & Architecture: Plan, design, and implement robust network solutions for client and internal projects.
Fortinet Expertise: Configure, manage, and optimise Fortinet security appliances including forecasting for growth plans.
Technical Leadership: Act as the senior technical authority, guiding our service technicians and influencing technical decisions across the business.
Troubleshooting & Support: Lead resolution of complex network incidents and escalations.
Security & Compliance: Implement and maintain network security best practices in line with industry standards and client requirements.
Strategic Planning: Develop and deliver the company's technology roadmap in alignment with business goals.
Vendor Management: Liaise with technology partners and vendors to ensure optimal solutions are in place and are fit for purpose.
Client Engagement: Consult with clients to assess needs, propose solutions, and deliver strategic IT advice.
Documentation: Maintain accurate technical documentation, network diagrams, and configuration records.
Development: Personal completion of industry and partner certification to ensure knowledge remains to date.
Skills & Knowledge:
* Strong knowledge of Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
* Solid understanding of networking protocols (TCP/IP, VLANs, VPNs, BGP, OSPF, MPLS).
* Proficiency in firewall, routing, and switching configuration.
* Experience with DNS management and domain administration.
* Familiarity with Unifi, Meraki, or similar solutions.
* Strong security awareness and problem-solving skills.
* Excellent communication skills with the ability to explain technical issues clearly.
* Full UK driving licence.
Experience Required:
* 3–5 years in a networking or security engineer role (MSP background desirable).
* Proven hands-on Fortinet experience (certifications such as NSE4/NSE5 are highly advantageous).
* Track record in designing and deploying enterprise-grade network solutions.
* Exposure to vendor management and stakeholder engagement.
* Cloud networking experience (Azure, AWS) desirable.
Ideal Candidate:
You'll be a proactive engineer who enjoys being hands-on while also contributing to bigger-picture solutions. You'll thrive in a varied MSP environment, balancing project delivery, escalations, and client consultancy. Most importantly, you'll be ambitious, open to learning, and keen to progress your career into senior-level responsibility.
Role Details
Job Type: Full-time, Permanent
Salary: up to £50,000 per year (negotiable upon experience)
Location: Ellesmere Port (office-based with client site visits across the UK, occasional overnight stays)
Hours: Flexible between 8am–6pm (core hours 10am–4pm)
Benefits:
* Company-funded industry certifications (Fortinet NSE and others)
* Pension scheme
* Health insurance
* Bonus scheme
* Casual dress/uniform provided
* Free on-site parking
* Annual team events
* Clear progression pathway into senior roles
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
* Private dental insurance
* Private medical insurance
Application question(s):
* Proven track record with Fortinet technologies
Experience:
* Customer service: 2 years (required)
* Network management: 5 years (required)
* Technical support: 3 years (required)
Licence/Certification:
* Driving Licence (required)
Willingness to travel:
* 25% (preferred)
Work Location: In person