Overview
You will support the Customer Service Supervisor to ensure that our customers\' needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
Responsibilities
* Supporting the Customer Service Supervisor in their duties, ensuring that all of our due diligence relating to customer accounts are accurate and up to date.
* Providing an environment where we deliver fast efficient service to our customers, being dynamic and showing a real passion for customer satisfaction.
* Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
* Leading from the front and prioritising your workload.
* Maintaining great communication with our valued customers and other areas of the store operation.
* Offering energy and drive to lead from the front when delivering fast and efficient service.
* Maintaining a good eye for detail as you will be involved with various administrative duties.
About Booker
Booker is the UK\'s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, Equity and Inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we\'re a place where Everyone\'s Welcome.
Flexible working and accessibility
We know life looks a little different for each of us. That\'s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We\’re proud that Booker is a Disability Confident Committed employer and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Application notes
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
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