About us St Luke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed. The Role We are seeking a proactive and experienced Warehouse & Logistics Manager to lead our stores, stock management and distribution activities. The post holder will be responsible for ensuring the efficient receipt, storage and dispatch of goods, maintaining accurate inventory records and supporting clinical and retail teams with timely supplies. This is a hands-on role requiring strong organisational skills, attention to detail and the ability to lead a small team to deliver a high quality service. Main responsibilities Oversee day-to-day warehouse operations including goods inwards, storage, stock control, picking, packing and despatch. Manage inventory systems and ensure accurate stock records are maintained in line with organisational policy and GDPR where applicable. Coordinate deliveries and collections with internal teams, suppliers and external carriers to meet service needs and timescales. Lead, train and develop warehouse staff and volunteers, ensuring safe working practices and a positive team culture. Implement and maintain stock rotation, quality checks and disposal procedures to minimise waste and ensure compliance with health and safety standards. Develop and maintain processes and documentation for warehouse workflows, including reporting on key performance indicators and contributing to continuous improvement. Liaise with procurement, retail and clinical teams to forecast demand, manage stock levels and support special projects or events. Ensure the warehouse and vehicle fleet are maintained, secure and compliant with relevant legislation and hospice policies. Maintain high standards of communication with colleagues, volunteers and external stakeholders, providing clear and timely information. Person specification Proven experience managing warehouse and logistics operations, including stock control and people management. Confident user of inventory and Microsoft Office applications, with experience of electronic record systems. Strong organisational skills, attention to detail and the ability to manage competing priorities in a busy environment. Excellent verbal and written communication skills with a professional and compassionate approach when liaising with internal teams and external partners. Knowledge of health and safety, manual handling and COSHH requirements relevant to warehouse operations. Ability to lead, motivate and develop staff and volunteers, promoting a culture of respect and teamwork. Flexible approach to working hours to meet operational needs, including occasional early starts or later finishes. Understanding of confidentiality and data protection (GDPR) requirements. Salary and benefits Salary: £26,000 per annum Contract: Permanent Hours: Full-time (typical hours 37.5 per week), Location: On-site Warehouse (Basildon) How to apply When applying, please ensure you answer the questions in our application process to tell us how you meet the skills, knowledge and experience required for this role. If you have any access requirements, please let us know so we can support your application. To have an informal chat about the role or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973. Right to work St Luke’s Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK. Belonging, equity, diversity and inclusion At St Luke’s Hospice, we are committed to creating an inclusive workplace that values diversity. We particularly welcome applications from disabled, LGBT and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures to ensure all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of access requirements for people who have a disability.