County Durham & Darlington NHS Foundation Trust
This 18.75-hour post offers an exciting opportunity to join the Orthotic Services Department, a dedicated team of 9 Trust-employed staff plus 4 Orthotists, providing services to the people of County Durham. The service is led by the Orthotics Manager and is part of Community Services. We are seeking to recruit a part-time Administration Assistant to join our friendly team.
The role involves providing administrative support to the busy team and includes patient contact. Initially, you will transfer data from the Orthotic computer system to Systmone. You will be based at Sedgefield Community Hospital but may be required to work at other Trust sites with short notice.
You must have the relevant experience as specified in the person specification and be able to work collaboratively to achieve positive outcomes for our patients. In return, we offer the chance to become part of our warm and caring team.
Main duties of the job
* Handling daily deliveries
* Placing orders via the Hospital Ordering System - Cardea
* Opening referrals and registering them on Systmone
* Preparing clinics
* Data input from the Orthotics computer system to Systmone
* Answering telephone queries
* Working at any other Trust site as required, often at short notice
About us
If invited for an interview, you must accept the scheduled slot in the system to proceed, even if previously arranged with the manager. You must produce all certificates listed as essential in the person specification to complete pre-employment checks.
We provide hospital services from Darlington Memorial Hospital and University Hospital of North Durham, along with community hospitals and over 80 community-based settings, including patient homes.
We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic (BAME) candidates, as these groups are currently underrepresented.
Full Job Descriptions are available in the supporting documents of the adverts.
Over-reliance on AI-generated content is discouraged, as it may reduce your chances of success.
For the latest information on visa requirements and eligibility, please check online to see if you can apply.
From April 9th, 2025, healthcare assistants must have at least two years of NHS experience to be considered for sponsorship, which is only available if you meet this criterion and have a current visa expiring within three months.
Job responsibilities
* Providing efficient customer service, welcoming visitors, and handling inquiries from patients, health professionals, external agencies, and the public, both in person and by phone
* Planning, organizing, and evaluating your administrative workload, prioritizing tasks accordingly
* Collaborating with colleagues to complete work
* Managing patient appointments via phone, face-to-face, or letter
* Preparing clinics
* Accepting and managing deliveries
* Transferring data from the Orthotics Computer System to Systmone
* Handling interruptions and adapting to short-notice changes in workload or location
* Participating in team meetings and utilizing effective verbal communication skills to manage sensitive situations
* Being flexible to work at different hospital locations at short notice in case of sickness or holidays
Person Specification
Qualifications
* GCSEs or equivalent
Experience
* Ability to work effectively within a team
* Experience in administrative roles
* Experience in healthcare or similar environments
Skills and Knowledge
* Good communication skills (verbal and written)
* Basic IT skills
* Ability to work across multiple sites
Special Requirements
* Ability to work under pressure
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. An enhanced DBS check will be required to verify any criminal convictions.
Employer
County Durham & Darlington NHS Foundation Trust
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