Senior Administrator
The closing date is 13 April 2026
A vacancy for a full-time Senior Administrator in the Family Services Department at Scunthorpe General Hospital.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
1. Process and log all referrals in line with Trust Access Policy and specialty SOP.
2. Schedule new and follow-up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done, offering choice wherever possible.
3. Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date.
4. Co-ordinate appointments and procedures at other hospitals and organisations, where required.
5. Ensure clinic outcomes are recorded accurately, including those for offsite clinics.
6. Lead on the completion of clinic cancellation forms and process according to SOP.
7. Reschedule outpatient clinics as requested, in line with waiting time targets.
8. Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.
9. Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.
10. Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
Person Specification
Education and Qualifications
* Good level of education including English and Maths skills up to GCSE level A-C or above
* NVQ Level 2 in Business Administration or equivalent
Occupational experience and abilities
* Minimum of 1 year experience in an administrative office environment
* Experience of using a full range of computer systems and patient data systems
* Experience of Scheduling appointments
* Experience of working within a multidisciplinary team
* Experience of working within the NHS
* Experience with Microsoft office packages
* Experience in customer services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
EEO Statement
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
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