Overview
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Customer Service Administrator to join the team on the Syngenta account, based in Bracknell, United Kingdom.
Responsibilities
* Provide an efficient and effective point of contact for both the client and the UK operations team.
* Manage all aspects of statutory compliance across the UK account portfolio and perform other defined tasks to support UK Operations.
* Monitor and respond quickly to requests received by the FM Helpdesk; provide support for incoming issues related to facilities management.
* Work through the process of solving problems with clients; escalate significant or recurring issues to the management team and gather feedback to identify issues and patterns for resolution.
* guide clients through FM processes to ensure KPIs and SLAs are met; report customer feedback and trends to management.
* Answer Helpdesk / Switchboard calls and log service requests on the CAFM system; keep customers updated according to the communication strategy.
* Coordinate with Hard/Soft Services teams and update clients on service requests; manage sub-contractor callouts and ensure accurate data on work orders.
* Assist across sites to achieve high levels of statutory compliance; promote QHSE and drive improvements in safety performance and culture.
* Provide administrative support to local line management; ensure health & safety best practices are adopted and reviewed; complete site inductions for staff and contractors.
* Ensure Authority to Work (ATW) is issued; assist with audit management (internal & external); produce management reports as required by Account Management.
* Coordinate with the Soft Services Manager and Engineering Team to plan supplier visits and ensure coordination of activities.
Qualifications And Skills
* Minimum of GCSEs (including English & Mathematics); A Levels preferred; appropriate vocational qualifications.
* Strong interpersonal skills and the ability to work under minimal supervision; team player.
* Computer literate with a solid working knowledge of Microsoft Office.
* Flexible, methodical, with strong attention to detail and excellent organisational skills.
* Contributing to continuous improvement; ability to demonstrate logical processes, good analytical skills and judgement.
* Knowledge and experience using CAFM systems (Si7 & IFM Hub); administration, facilities & compliance services.
* Experience in a customer service role or helpdesk environment; experience within Facilities Management or similar.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
Applicant AI Use Disclosure: We value human interaction and do not use AI tools to make hiring decisions; candidates may disclose any use of AI in the application and interview process.
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