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Group Head of Infrastructure Operations, Chatham
Client:
OSB Group
Location:
Chatham, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
201ad2088ca1
Job Views:
12
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
About the team
The Infrastructure Operations team comprises Server & Systems, Virtualisation & Storage, Citrix & SharePoint/Web Services — all vital for the Banks operations.
The Group Head of Infrastructure Operations manages these teams, ensuring service levels meet group standards.
You will support the Group Head of Technology Services, contribute to quality assurance, and implement a total quality management framework, playing a strategic and operational role.
This role is based in Chatham or Wolverhampton, with travel across sites.
About Us
The OSB Group is a leading mortgage lender, focused on selected market segments, supported by retail savings franchises and securitisation platforms, with a cost-efficient operating model supported by OSBIndia.
Our philosophy
We are committed to diversity and reflect societal diversity in our workforce. Learn more about our initiatives.
What you will be doing
Your responsibilities will include:
* Implementing solutions to challenges
* Developing infrastructure plans, policies, and procedures
* Mitigating risks with effective controls
* Driving service improvement and continuous enhancement
* Analyzing data to support quality frameworks
* Supporting staff development and wellbeing initiatives
* Managing resources, scheduling, and staffing for high demand
* Participating directly in project management, budgeting, and DR testing
* Leading technical teams during change management
* Operationalizing and developing the IT Operations Strategy
* Collaborating globally to build and maintain infrastructure systems
* Translating organizational goals into team expectations through coaching and performance management
* Ensuring compliance with Risk and Data Governance policies
* Maintaining compliance standards and completing mandatory training
* Managing and coaching direct reports, overseeing performance and recruitment
* Acting as Risk Champion and Vendor Relationship Owner, ensuring adherence to policies and security standards
In return for your commitment
We offer a salary from £80,000 to £90,000, plus benefits including:
* Discretionary bonus up to 25%
* 30 days holiday plus bank holidays
* Private Medical Insurance and Cash Plan
* Maternity & Adoption Leave at full pay for 13 weeks, then 50% for 13 weeks
* Paternity Leave: 4 weeks
* Additional benefits such as hybrid working, schemes, and employee perks
Could you be the one?
We seek individuals with:
* Extensive support operational experience
* Proven people management skills
* Experience in infrastructure installation, upgrade, and maintenance
* Knowledge of continual service improvement lifecycle
* Experience managing service delivery globally
We support our people’s growth and development.
What to do next
If interested, apply now! Shortlisted candidates will undergo a personalized recruitment process, including relevant interviews.
OSB Group is dedicated to diversity and equal opportunity. We promote inclusivity at all levels and support gender equality initiatives.
Applicants must have UK work rights and consent to pre-employment screening.
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