Senior Accommodation Support Worker
Location: Sandwell*
Salary: £28,861.56 - £33,786 (dependent on experience)
Hours: 37.5 hours per week, Monday-Friday 9am-5pm
Contract: Full-time
Reporting to: Accommodation Services Manager
Travel: Required - must have access to own vehicle
Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female
About the Organisation
We are a specialist charity providing trauma-informed support to victims and survivors of domestic abuse, modern slavery and other forms of violence and exploitation. Our accommodation services offer safe, supportive environments where women, children and, in some provisions, male victims can recover, rebuild confidence and move towards independence.
Our Accommodation Services Directorate manages a growing portfolio of refuge and dispersed accommodation, including:
* 24-hour refuge accommodation for women and children
* Dispersed domestic abuse accommodation (HMOs, flats and houses)
* Resettlement support following departure from accommodation
* Safehouse and dispersed accommodation for victims of modern slavery
* Access to counselling, community-based support and specialist advocacy services
Due to continued expansion, we are recruiting a Senior Accommodation Support Worker to provide leadership, oversight and high-quality direct support within our refuge services.
The Role
The Senior Accommodation Support Worker will be based within domestic abuse accommodation services but may be required to support other accommodation-based services where necessary. This is both a leadership and frontline role. You will supervise intervention/support workers (non-case holding), oversee the quality of support delivered to residents and their children, and ensure a safe, empathetic and empowering environment that promotes independence and recovery. You will also ensure contractual targets and KPIs are met while maintaining high standards of safeguarding, health & safety and service delivery.
Key Responsibilities
Leadership & Oversight
* Provide direct line management, supervision and guidance to allocated staff, students and volunteers
* Support staff to develop high-quality, evidence-based support plans
* Oversee referral decisions, risk assessments and allocation of accommodation
* Ensure performance targets and contractual requirements are achieved
* Manage staff rotas to ensure safe and consistent staffing levels
* Support induction, training and ongoing development of the team
Resident Support & Advocacy
* Ensure residents with complex and high-risk needs receive consistent emotional and practical support
* Maintain direct engagement with residents to understand their experiences and ensure needs are met
* Support residents to understand licence agreements, rent/service charges and partner agency roles
* Lead and coordinate group interventions and recovery-focused programmes
* Advocate for residents' rights with housing, legal, health and welfare agencies
* Oversee safe case closure, ensuring safeguarding actions and documentation are complete
Accommodation & Compliance
* Ensure the safety and security of accommodation sites
* Monitor health & safety standards and report concerns appropriately
* Respond to and resolve conflicts within accommodation settings
* Work collaboratively with finance colleagues to monitor rent collection and housing benefit processes
* Maintain accurate records across all required systems and databases
About You
Essential
* Level 3 qualification (or equivalent experience) in a relevant field (e.g. health & social care, housing, community work)
* Experience undertaking risk and needs assessments and developing support plans
* Experience working with vulnerable people with complex or multiple disadvantages
* Experience of advocacy
* Experience of meeting targets within a structured service environment
* Strong knowledge of domestic abuse and the barriers faced by victims
* Understanding of safeguarding, risk management and safety planning
* Excellent communication and partnership-building skills
* Ability to supervise or support staff, students or volunteers
* Strong organisational skills and ability to manage competing demands
* Confident using Microsoft Office and data recording systems
* Full UK driving licence with access to a vehicle
* Eligible to work in the UK
Additional Requirements
* Participation in an on-call rota
* Occasional evening/weekend work where required
* Travel across accommodation sites, with flexibility to support additional services
* Duties may evolve in line with service development
Benefits
* 25 days annual leave (pro rata) plus bank holidays
* 1 Wellbeing Day (pro rata)
* Annual leave buy-back scheme
* 5% employer pension contribution
* Mileage allowance
* Time off in lieu (TOIL) for overtime
* Employee Assistance Programme
* Access to group clinical supervision (BACP-trained counsellor)
* Training and development opportunities
* Bi-annual staff away days
* Regular internal staff newsletter
The Red Snapper Recruitment Group is an equal opportunities employer.
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