Job Description
We have an urgent temporary to permanent role with an immediate start based in Normanton. It is a customer service based roles supporting with vehicle and small electrical equipment breakdowns. Candidates who have joined on a temp basis have all been delighted to join permanently. Own transport essential. Very lively, busy, friendly firm. If you have a car and just want temp work over the next few months, it is worth applying as they are happy to take on immediate temporary support whilst recruiting.
Job Profile:
You need a keen eye for detail and the ability to problem solve on the spot. You need to be able to make quick decisions based on customers and company’s best interests. You need to be able to work well on your own as well as part of a team, liaising with your team beside you as well as third parties and other teams in the business.
Responsibilities:
* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
* Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
* Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
* Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
* Interact closely with other departments, in particular, finance, workshop and sales.
* Provide a high level of accuracy and detail on all records created.
* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
Requirements:
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Well organised and strong planning skills.
* Solid knowledge of Microsoft Office programs.
* Previous customer service experience.
* Good interpersonal skills.
* Problem solver with ability to work well under pressure and to tight deadlines.
Hours: 8am to 5pm 1 hour lunch
Salary: £27520 per annum (temp £13.23 ph)
Location: Normanton (Car driver essential)
Job Type: Temporary / Temp to Perm
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment - Recruitment Agency)