We have an exciting opportunity within the Careers and Participation Service for a Quality Assurance Manager.
The Quality Assurance Manager will be required to work across the Careers and Participation Service to coordinate, develop, implement, and monitor the quality assurance framework, ensuring compliance with statutory duties for the participation of young people in education, employment, or training, as well as DFE NCCIS requirements.
The role will be based at Staffordshire Place 1, in the centre of Stafford town.
Main Responsibilities
1. Work with a variety of stakeholders and partners to support the Careers and Participation Service in:
2. Monitor the delivery of outcomes, using available resources to achieve best value for money.
3. Manage the process and outcomes across the service from a quality of practice perspective.
4. Quality assure and develop methodologies and tools for data collection and reporting, both quantitative and qualitative.
5. Support the Head of Service in performance management by setting and monitoring KPIs.
6. Manage a team of Data Administrators and Tracking and Engagement Advisers.
The Ideal Candidate
* Experience in managing, motivating, and mentoring staff, ensuring compliance with statutory and regulatory requirements.
* Ability to influence and negotiate with others to ensure service improvements are delivered and evidenced.
* Proactive in using initiative to motivate and develop a team through effective communication.
* Extensive knowledge of performance management, quality assurance tools, and reporting techniques.
* Understanding of Safeguarding, Prevent, Health and Safety, and Equality and Diversity legislation and policies.
* Ability to analyze, evaluate, and present information effectively to management.
* Advanced analytical skills, attention to detail, and excellent time management.
Shortlisting is scheduled for the week commencing 18 August, with interviews in early September.
For an informal chat, please contact Shaun Riley, Head of Service, at shaun.riley@staffordshire.gov.uk.
Our Recruitment Process
We anonymize applications during shortlisting to ensure fairness. Please complete your application fully, especially the supporting statement, to highlight what you bring to the role.
About Staffordshire County Council
We are committed to our values: community spirit, ambition, and a focus on a better future. Our benefits include a supportive working environment and access to our rewards and benefits program.
We are dedicated to safeguarding and promoting the welfare of children and vulnerable adults. Staffordshire County Council is an equal opportunities and Disability Confident employer. We offer a guaranteed interview scheme for applicants who meet the minimum criteria and support for care leavers.
This position is subject to a criminal record check from the Disclosure and Barring Service.
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