Technical Support Lead (MDM and Retail), Fareham
Client:
Location:
Fareham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
872f031fadbb
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Job Description
Technical Support Lead (MDM), Fareham, Inside IR35 £425-475 per day, 6 months initial contract.
This is a contract role for a technical IT support lead responsible for MDM device management and retail operational IT support, focusing on continuous improvement of ITSM processes. The ideal candidate will provide senior technical IT support within a retail environment, with strong experience in MDM management.
The role involves supporting ITSM processes to ensure business continuity across multiple regional systems, managing technical documentation and SOP updates, and providing testing support in collaboration with application and integration teams. Responsibilities include monitoring and proactive remediation using tools like Splunk and Meraki, leading regional Windows and iOS patching and compliance, maintaining device policies, supporting device deployment, managing regional MDM, overseeing access requests, and providing Level 3 application and integration support.
Additional duties include leading archiving projects, documenting and testing the end-to-end break-fix process for the Retail Service Desk, extracting POS data from databases, deploying non-POS technologies, and assisting external teams with connection and access management.
Qualifications include experience with Desktop Engineering, Microsoft and iOS enterprise tools (Intune, NextThink), SCCM, Active Directory, Windows, Mac OS, Retail POS applications, Mobile Device Management (Workspace One), ITSM tools (ServiceNow), monitoring systems (Splunk, Meraki, NextThink), testing and scripting, SQL database administration, access management, and VDI.
The role offers a hybrid work model with 3 days onsite in Fareham and 2 days remote. The position is inside IR35 with rates circa £425-475 per day, initially for 6 months with potential extensions.
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