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About Reconomy Connect
Reconomy Connect is changing the way the world thinks about waste. By bringing together several market‑leading brands and specialist services, we are leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals while driving real change.
Department & Location
Department: Sales & Account Management
Location: Telford
Key Values
* Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
* Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
* Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
* Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
We are looking for a highly motivated Site Support Team Leader to lead our Site Support team, driving waste reduction initiatives for our customers, supporting key regional relationships, and ensuring exceptional service delivery. As Site Support Team Leader, you will combine strong leadership skills with a passion for sustainability, helping customers reduce waste intensity while maintaining high standards of operational efficiency.
Key Responsibilities
* Team Leadership & Development: Lead and manage the site support team to ensure high performance, engagement, and professional growth; foster a culture of safety, collaboration, and continuous improvement; coordinate daily tasks, manage priorities, and ensure resources are allocated effectively; provide training and mentoring.
* Customer Relationship Management: Build long‑term relationships with customers; attend customer reviews; collaborate with the account management team to identify and implement sustainable solutions; conduct customer site visits.
* Waste Reduction & Sustainability Initiatives: Lead initiatives aimed at reducing customers’ waste intensity; educate customers and the internal team on best practices and industry innovations.
* Operational Management: Ensure the team adheres to service level agreements and operational guidelines; collaborate with cross‑functional teams; proactively identify and resolve operational issues; monitor team performance and customer feedback; report on progress toward waste reduction goals.
* Key Performance Indicators (KPIs): Customer waste intensity metrics; customer satisfaction and retention; team budgets; team performance and engagement metrics; adherence to service delivery standards and SLAs.
Qualifications & Experience
* Experience in a site support, waste management, or environmental services role.
* Strong customer relationship management skills, with a track record of building and maintaining relationships.
* Experience in waste reduction, sustainability initiatives, or operational efficiency improvements is desirable.
* Excellent mentoring, coaching, leadership, and problem‑solving abilities.
* Strong organisational and project management skills with the ability to prioritise and manage multiple tasks effectively.
Preferred Skills
* Proficiency in data analysis and reporting.
* Familiarity with waste management.
* Experience in cross‑functional collaboration and stakeholder management.
Location & Travel
This is a regional role covering the South of the UK. Ideally, you’ll live somewhere from the Midlands down, with good access to major motorways. Working from home when you’re not out on the road, regular travel is a key part of the role.
What we offer
* Holidays and Birthday Leave: 23 days starting, increasing to 25 after 2 years of service, plus bank holidays. Holiday buy/sell scheme available.
* Volunteering Day: 1 paid day per year to support local charities.
* MyPerks Platform: Wide range of discounts, cashback, cycle‑to‑work scheme, gym membership discounts, mortgage advice, and skip hire discounts.
* Financial & Family Support: Competitive pension contributions, life assurance, enhanced maternity and paternity leave.
* Health & Wellbeing: Flu jabs, eye care vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, access to trained Mental Health Fire Aiders.
* Employee Referral Programme: Recommend great talent and earn a reward.
* Long Service Awards: Celebrating milestones with us.
* Reward & Recognition Schemes: Recognising and celebrating achievements across the business.
* Employee Voice: Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.
* This role comes with a company car.
Why Join Us?
This is a unique opportunity to make a tangible impact by leading a team that supports customers in achieving their sustainability goals. If you are passionate about waste reduction, customer service, and leading high‑performing teams, we want to hear from you!
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