Overview
Operations Support Manager : Leisure Industry — TipTopJob
We are working with a dynamic and popular leisure business to recruit a Business Support Manager who will play a pivotal role in supporting and streamlining day-to-day operations across the organisation. This is a fantastic opportunity for a hands-on, solutions-focused individual who thrives in a fast-paced, people-centric environment.
Responsibilities
* Oversee the day-to-day management of the office, ensuring a productive and positive working environment
* Liaise with internal teams to support operational needs and coordinate office logistics
* Support senior leadership with reporting, process improvement and general business administration
* Coordinate HR administration including onboarding, employee records, and absence management
* Support line managers with recruitment campaigns: drafting job descriptions, liaising with agencies, and scheduling interviews
* Maintain HR policies and ensure compliance with employment legislation
* Maintain and implement health and safety protocols across all business sites
* Ensure training records and documentation are up to date
* Conduct regular checks and work with site managers to address any concerns
* Lead administrative processes including document control, database management, and supplier relationships
* Support financial administration (e.g. PO tracking, invoice processing, petty cash)
Requirements
* Proven experience in a similar Business Support, Office Manager or Admin role, ideally within a multi-site or leisure/hospitality environment
* Strong HR administration and recruitment experience
* Sound knowledge of Health and Safety compliance
* Excellent organisational and multitasking skills
* Confident communicator who can work with all levels of the business
* Flexible, solutions-oriented, and comfortable with occasional weekend work during busy periods
Additional details
* Working Hours: Monday to Friday, with flexibility to work occasional weekends during peak summer season
* Location: Dereham/Norfolk area (as per listing)
* Employment type: Full-time
* Seniority level: Entry level
* Industry: Leisure/Hospitality
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