Base pay range
Head of Communications & Engagement
Hybrid, London - City
Full time, Permanent
Our mission
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintain public trust in the insurance, financial planning, and mortgage advice professions.
Our vision
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role
As Head of Communications & Engagement, you will lead the strategic direction of communications across the CII and PFS, raising their profile within the profession and among the wider public. You’ll shape and deliver integrated campaigns across internal communications, media relations, social media, brand, and member engagement — including flagship publications and podcasts.
You’ll play a key role in positioning the CII and PFS as authoritative voices on issues affecting the profession, proactively managing media relations and responding to developments in the regulatory and public landscape. Working closely with senior leadership, you’ll ensure messaging is aligned, impactful, and consistent across all channels.
This is a high-impact role requiring strong judgement, excellent communication skills, and the ability to advise senior stakeholders on complex and high-profile matters. You’ll contribute to strategic planning, act as deputy to the Director of Communications, and help shape the organisation’s voice in a fast-moving external environment.
You
* You’re a commercially minded leader who thrives on turning strategic vision into tangible results, with a sharp eye for growth opportunities.
* You bring clarity and energy to complex projects, balancing innovation with operational discipline to deliver high-quality learning solutions.
* You’re a confident collaborator, equally comfortable engaging with senior stakeholders, suppliers, and subject matter experts to shape impactful programmes.
* You lead with purpose—motivating teams, building capability, and fostering a culture of continuous improvement.
* You’re experienced in managing digital learning platforms (such as LMS, CMS, or VLE) and applying methodologies like competency mapping and blended learning design to deliver scalable, learner-focused solutions.
* You care about professional standards and the learner experience, and you’re excited by the opportunity to shape the future of learning in insurance and personal finance.
Responsibilities
* Lead the strategic direction of communications across the CII and PFS, raising their profile within the profession and the wider public.
* Shape and deliver integrated campaigns across internal communications, media relations, social media, brand, and member engagement.
* Position the CII and PFS as authoritative voices on industry issues, manage media relations, and respond to regulatory and public developments.
* Collaborate with senior leadership to ensure messaging is aligned, impactful, and consistent across all channels.
Qualifications
* Commercially minded leadership with ability to turn strategy into tangible results and growth opportunities.
* Strong project leadership, detail-oriented with the ability to manage complex, high-profile initiatives.
* Experience engaging with senior stakeholders, suppliers, and subject matter experts to shape programmes.
* Proven capability in managing digital learning platforms (LMS, CMS, VLE) and applying learning design methodologies.
* Commitment to professional standards and to delivering high-quality learner experiences.
Benefits
* 10% non-contributory pension
* 30 days annual leave + bank holidays
* Genuinely flexible, hybrid working
* Life assurance
* Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.
Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.
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