This is a genuinely exciting time to join us. We're part of the M&S family, providing the logistics that keep M&S Food moving. As Marks & Spencer continues to grow, we're transforming our warehouse operations to support those ambitions. This includes modernising ways of working, embedding new technologies and creating a more consistent, resilient and efficient warehouse network. North & IOI Region - frequent regional travel (Carlisle, Island of Ireland, Chesterfield, Cumbernauld & Ward Park) | Monday-Friday | 37.5 hours | £60,000 - £75,000 DOE
Role overview
This role sits at the heart of our warehouse transformation agenda. As a Warehouse Change Manager, you''ll lead the delivery of change initiatives across your region, ensuring new processes, technologies and operating models are successfully embedded in live operational environments. Working closely with senior site leaders, you''ll translate strategic intent into practical, sustainable improvements that deliver real performance outcomes. You''ll also act as a regional point of ownership for warehouse change, coordinating activity, managing impact and ensuring benefits are realised. If you''re motivated by operational improvement, people impact and making change stick, this role offers both purpose and influence. The opportunity offers breadth, visibility and the opportunity to make a tangible difference.
Responsibilities
* End-to-end ownership of regional warehouse change initiatives
* Exposure across a large, complex, multi-site operational environment
* Close collaboration with operational leaders and central change, people and functional teams
* The opportunity to influence how warehouse change is delivered across the wider network
* Lead the delivery of warehouse change initiatives aligned to the wider network strategy
* Influence site leadership teams to adopt new processes, technologies and operating models to build standardised operating models
* Act as the regional point of ownership for warehouse change activity
* Ensure benefits are clearly defined, delivered and sustained
* Translate site-based improvement opportunities into scalable network initiatives
* Drive consistency, standardisation and best-practice adoption
* Use data and insight to measure impact and inform continuous improvement
* Travel regularly across the region as required
Qualifications & experience
* Experience delivering change within warehouse or FMCG logistics environments
* A deep understanding of warehouse operations and ways of working
* The confidence to influence General Managers and senior operational stakeholders
* Strong project and change management capability
* Excellent communication and stakeholder management skills
* A structured, pragmatic and collaborative approach
* Flexibility to travel regularly across your region
* Desirable: Change management or Lean Six Sigma qualification
* Desirable: Project management qualification
Benefits
* 20% M&S discount on most things from furniture, fashion and food
* 25 days' annual leave plus bank holidays (rising with service)
* Annual bonus linked to M&S performance and personal objectives
* Competitive pension and life assurance (up to 4x salary)
* Discounted healthcare cash plan
* Wellbeing support and Employee Assistance Programme
* Ongoing development opportunities
Your impact
You''ll play a key role in shaping and embedding warehouse transformation across your region. You''ll:
* Translate strategic intent into practical, scalable improvements
* Lead processes, technologies and operating models to build standardised operating models
* Ensure benefits are delivered and sustained
* Drive data-informed continuous improvement
About us and equal opportunity
At Gist we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical. Our objective is to create a performance-focused environment that is fair and inclusive, where everyone can develop and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone''s health, safety, and wellbeing, and align to M&S sustainability commitments in Plan A. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. Join us and make an immediate impact. Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it''s meaningful to you, it''s important to us. Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.
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