Guest Services Manager
St Albans
Quest Employment is proud to be recruiting for an experienced and charismatic Guest Services Manager to join a stunning luxury country house hotel set within 12 acres of picturesque Hertfordshire countryside.
If you are passionate about delivering world-class guest experiences and leading from the front, this is your opportunity to step into a pivotal leadership role within a prestigious hospitality environment.
This is more than just a Front Office position its your chance to shape memorable guest journeys and be part of a high-performing luxury operation.
What Youll Be Doing
Leading the Front Office team to deliver exceptional 5-star service
Owning the full pre-arrival journey ensuring every guests stay is perfectly prepared
Creating personalised, memorable experiences tailored to individual guest preferences
Managing seamless check-ins and departures with confidence and professionalism
Taking ownership of guest satisfaction, resolving concerns quickly and effectively
Coordinating VIP and special attention stays to flawless standards
Driving revenue through thoughtful upselling of services and facilities
Supporting wider hotel operations during peak times
You will be a visible, hands-on leader who thrives in a guest-facing role and sets the tone for service excellence.
What Were Looking For
Minimum 3 years experience in a Guest Services / Front Office leadership role within a luxury 4- or 5-star hotel
Proven track record of delivering exceptional customer service
Strong leadership skills with the ability to inspire and motivate a team
Confident using Opera PMS and managing guest profiles, billing and reservations
Highly organised with excellent communication skills
Flexible to work shifts including weekends and bank holidays
Whats In It For You?
Competitive salary
28 days holiday + birthday off
Long service rewards
Discounted food, beverage & accommodation
Staff events
Refer-a-friend bonus
Meals on duty
Uniform provided
If youre ready to take the next step in your luxury hospitality career and lead a Front Office team that delivers unforgettable experiences, we want to hear from you.
Apply today through Quest Employment.
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