Job Title
Technical Support & Customer Experience Manager
Location
UK HQ (Loughborough) or hybrid
Reports To
Director – Product Sales
Job Type
Full‑time
Position Overview
We are seeking a dynamic Technical Support & Customer Experience Manager to lead our support and customer experience functions and drive operational excellence in the UK HQ.
Responsibilities
* Lead the strategic development of performance support services, aligning with the Performance Sport Leadership Team's vision and values.
* Oversee the delivery of integrated services, inclusive of sport science, strength and conditioning, and sports medicine.
* Implement robust quality assurance processes across multi‑disciplinary teams.
* Manage budgets, forecast financial plans, and identify new business opportunities.
* Collaborate with key partners, including the School of Sport & Exercise Science and the National Centre for Sport and Exercise Medicine.
* Drive innovation through technology integration and use of AI in performance support.
* Develop practitioner pathways and contribute to the evolution of the Performance Centre as a hub for excellence.
Qualifications
* Substantial experience in delivering and coordinating support services in a high‑performance, multi‑disciplinary setting.
* Proven leadership and project management skills, with the ability to manage multiple budgets.
* Strong analytical, problem‑solving, and communication skills.
* Post‑graduate qualification in a relevant discipline (sport science, sports medicine, or strength and conditioning).
* Commercial acumen and the ability to identify growth opportunities.
* Collaborative leader committed to equity, diversity, and inclusion.
Benefits
* Generous holiday allowance, 14 university closure days and bank holidays, with option to buy extra.
* Access to fantastic facilities, green space across the 523‑acre campus, and a community at the London campus.
* Competitive pay, two pension schemes, and everyday savings opportunities.
* Support for life events, on‑site nursery, flexible and hybrid working options.
* Health and wellbeing: discounted gym memberships, access to sporting facilities, physiotherapy, and health offers such as eyesight testing.
* Travel and sustainability: electric vehicle and cycle‑to‑work schemes, travel offers for sustainable commuting.
Contact
Informal enquiries to Olivia Murphy, Deputy Director of Sport
o.e.murphy@lboro.ac.uk
Closing date: 11 January 2026
Interviews to be held 3rd and 4th February 2026
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