Your newpany
Our client is a specialist contractor delivering façade remediation and fire safety works across London. With an extremely busy and sustained order book, the business is currently operating across multiple live, occupied schemes throughout Central and South London, with project durations typically around three months per site.
Due to ongoing workload and continued project awards, several Resident Liaison Officers are being recruited to support live delivery teams across the capital.
Your new role
As a Resident Liaison Officer, you will be responsible for managingmunication and engagement with residents across a portfolio of live façade remediation projects.
This is a site‑based role working across multiple live schemes, with occasional visits to a South East London office. The role will suit an experienced RLO who isfortable working in a fast‑paced environment, managing multiple sites and stakeholders simultaneously.
1. Acting as the primary point of contact for residents during façade remediation worksCoordinating residentmunication across multiple occupied sitesPreparing and issuing newsletters, letters and project updatesManaging access arrangements and resident appointmentsAttending resident meetings, drop‑ins and consultationsHandling resident queries, concerns andplaints professionally and empatheticallySupporting vulnerable residents where requiredLiaising closely with Site Managers and project teamsMaintaining accurate records of resident engagement and correspondence
What you'll need to succeed
Previous experience as a Resident Liaison Officer, ideally within:
Façade remediation
Fire safety or cladding works
Planned maintenance or major works
Experience working in occupied environments
Strongmunication, organisation andplaint‑handling skills
Ability to manage multiple live sites concurrently
Professional, calm and empathetic approach
Full UK driving licence preferred due to multi‑site travel
What you'll get in return
Permanent role with long‑term workload security
Salary £33,000 – £40,000, dependent on experience
Exposure to high‑volume façade remediation projects
Opportunity to join a growing contractor with consistent project flow
Career stability and progression within a specialist delivery team