The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across Amazon Pay. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across other teams, services, and platforms.
Key job responsibilities
* You have a strong aptitude for troubleshooting and problem solving.
* You maintain SLAs through the implementation of proactive issue detection and reporting.
* You can set up and configure monitors to prevent prolonged outages.
* You have a basic understanding of operating system administration.
* You write and review accurate support procedures, system documentation, and issue tracking entries.
* You can prioritize in complex, fast-paced environments.
* You proactively improve your knowledge about Amazon’s business and relevant technologies.
* You work across multiple teams to resolve issues.
* You aim to improve customer experience by resolving issues completely and promptly.
* You persistently drive others to discover and resolve root causes when needed.
* You communicate clearly both verbally and in writing with your team and other groups.
* You embrace Amazon's leadership principles.
About the team
Amazon Pay’s mission is to be the most preferred way for Amazon customers to pay, anywhere they are paying. We deliver experiences that reinforce the trust customers already have in Amazon. We continually improve our product to provide the convenience and value customers expect, with features that Amazon can deliver better than anyone else. Operating as a start-up within one of the world’s largest companies, we embrace a “how might we?” mindset to scale solutions despite obstacles.
BASIC QUALIFICATIONS
* 2+ years of software development or technical support experience
* Experience scripting in modern programming languages
* Experience troubleshooting and debugging technical systems
* Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
* Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby)
PREFERRED QUALIFICATIONS
* Knowledge of web services, distributed systems, and web application development
* Experience troubleshooting & maintaining hardware & software RAID
* Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn’t listed, contact your Recruiting Partner.
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