Our charity shops play a crucial role in raising funds to help us deliver care and to support local people. We are currently seeking a Shop Assistant to join our brand new Hanley Shop team - You will work alongside the Manager, Deputy Manager, Supervisors and our numerous Volunteers, in a fast pace environment. Customer Service experience is essential within our community environment. You will play a vital role in supporting our shops daily operations and will have the skills to help generate the money needed for the hospice to support out local people. Key Responsibilities Support the sales of the Furniture section of the store – the role does require manual handing (training will also be given) Provide exceptional customer service and ensure high standards are maintained Assist in sorting, pricing, and displaying donations to maximize sales Handle transactions and operate the till confidently and accurately About You We’re looking for someone with a flexible approach, a can-do attitude, and a willingness to get involved. No two days are the same, so adaptability and positivity are key! You’ll also need: An awareness of price, value and worth of items A customer-focused approach and strong communication skills Creativity and commercial awareness with visual merchandising skills Experience in working towards targets Why Join Dougie Mac? At Dougie Mac we care for our staff and provide a wide range of staff benefits; 35 days of annual leave, rising with length of service Options to buy and sell annual leave Hospice paid Healthcare Cash Plan Competitive Pension Scheme Paid for DBS by the hospice Learning & Development opportunities Full role details can be found on the job description. We provide additional training for this role. Salary: £27,058 FTE per annum Hours: 42.5 hours a week (5 out of 6 days a week). Closed on Sundays. A 3 day job share of 25.5 hours will be considered. The role will require a DBS check which would be processed and paid for by the Hospice. Applications close: 24th August 2025 Interviews: TBC ?? How to Apply Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. ?? For more information, please contact: Retail Team?? 01782 344339 Applicants must have the right to work in the UK. Sponsorship is not provided. We reserve the right to close this vacancy and interview early, in the event of a large number of applications. Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.