The Role
As a Credit Control Administrator, you will be responsible for all administration for specific branches. You will work in union with the respective credit controllers, in order to resolve any problems quickly and professionally. You will assist in maximising cash flow. You will offer timely professional customer service for our customers and branches via, email, phone, fax and letter.
Who are we looking for?
Behaviours:
* Approachable and open
* Personal drive
* Works on own initiative
* Good timekeeping
* Keen eye for detail.
* Good communicator
* Conscientious
* Pro-active
* Flexible
* Quality focused.
Skills:
* Accuracy
* IT literate
* Numerate
* Good telephone manner
* Previous office experience essential
* Data entry and administration work desirable.
Key Responsibilities
Customer Service & Performance:
* To process new accounts applications on a daily basis.
* Taking up trade references and chase up by phone if no response.
* Pulling Equifax reports and using the monitoring system.
* Making sure all data collected is complete and correct.
* Passing to authorised signatories.
* Once authorised – inputting the accounts onto our system.
* Communicating to branch and the customer the new account details.
* Process customer queries, ensuring all relevant information is attached and sent to the relevant branch, via email.
* Monitor query progress. Deal with any queries returned. Log no credit dues. Raise credits authorised by branch.
* Updating the query list/liaising with controllers if needed to ensure all correct.
* Monitoring the quality of the No credit dues. If not acceptable liaise with controller to resolve.
* Request Direct POD's and send any copy invoices and POD's as and when needed to customers.
* Produce credit limit accounts reviews when requested via controllers.
* Processing invoices and statements through folding and franking machine when required.
* Responsible for filing customer account folders daily.
* Raise Notice of Intentions on behalf of Legal Admin as and when required.
* Order monthly stationary.
* Scanning and indexing cover if needed.
* Support Credit Manager & Head of Credit Control with Admin as required.
* Cover for holidays and sickness.
* Answering the main phone line and directing to the correct account holder when needed.
* May also involve flexibility and multi-skilling in order to cover other posts within the department.
Compliance:
* Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.
* Any other duty reasonably requested by management.
Company Background
Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, roofing, construction products and external façade materials.
As the Distributor of Choice, we take pride in providing the highest level of service and support. We have around 600 employees, with specialist teams dedicated to our key market sectors, and we work hard to add value to every project.
If this sounds like you, please apply
INDMP
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Life insurance
Ability to commute/relocate:
* Wetherby LS22 7GZ: reliably commute or plan to relocate before starting work (required)
Experience:
* Office: 1 year (required)
* Administrative and Data Entry: 1 year (preferred)
Work Location: In person