Corporate Commercial Surveyors are looking to immediately recruit a bright, dynamic, resilient Customer Service Adviser to join our friendly and vibrant administration team at our operations offices in Bromsgrove.
As the face of the Company, youll be responsible for ensuring our customers have a great experience. Our Customer Service Executives lead the businesses customer experience function and are instrumental in delivering a seamless service that wows our customer base.
This role calls for a brilliant role model, who can support a diverse, motivated, and energised team, covering our Administration office, Negotiation, Registration and Survey teams.
Key Responsibilities and Accountabilities of the Customer Service Executive:
1. Ensuring clients are correctly listed and any updates to the status of specific clients are made quickly and efficiently.
2. Ensuring that the CRM system and databases are up to date with correct information relating to cases
3. Management of telephone calls from your department and overflow calls from other departments.
4. Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
5. You will be responsible for attending to any overflow client updates that cannot be actioned by the assigne...