BELLE LAPIDI BY WALSH MEMORIALS - This is the memorial side of the family run Business.
We are looking to employ and mould an ambitious goal-driven Customer Service Representative, through a Business Administration Apprenticeship. The apprenticeship will be perfect for someone who has just left school, college or sixth form.
The apprenticeship and company mentor will educate, develop and excel the chosen apprentices character. With full training given, the chosen apprentice will be able to drive company sales by building and maintaining relationships with new and existing clients. You will be based at our head office in Bloxwich. The Customer Service Representative’s responsibilities will include: inputting quotes/orders, selling memorial products and services to existing wholesale clients, and relaying client feedback to management. You will develop techniques to help answer clients’ questions and address their concerns. Full training and mentoring will be given by our friendly experienced team.
To be successful as a Customer Services Representative through the Business Administration Apprenticeship, you should demonstrate innovative ways to ensure excellent customer service.
You will be working with an in-house CRM system, so general computer knowledge is essential, however all in-house systems will have full training. Memorial knowledge is not essential, as all training will be provided but a friendly, confident and positive attitude is a must.
N.B. We are an ambitious company who are striving to become a market leader. We therefore require an applicant who possess a pro-active mind, and a desire to achieve. For example, using your initiative, devising your own ideas and successfully implementing them. In turn, such a driven applicant will note there is room for further progression and bonuses, once ability is proven. This is a great opportunity for a hard-working individual. After completing the 1 year Business Administration Apprenticeship, the person can progress into various roles within our company, (depending on vacancies at the time).
Responsibilities are as follows:
* Working directly with the managing director to bounce ideas off and be mentored to develop sales techniques, innovative ideas and entrepreneurship attributes to prosper with.
* Acting as the main point of contact between the company and clients via email and telephone.
* Preparing and submitting quotes, orders, contracts and various other documents to clients.
* Improving sales by attracting new clients through cold-calling, emailing, and following company-generated leads when requested.
* Resolving client complaints in a professional manner, and reporting them to management as required.
* Developing and maintaining solid client relationships by regularly following up on clients.
Requirements:
* 5+ GCSE's including English & Maths
* Confidence and desire to be successful in sales or customer service.
* HUGE desires to have a successful career.
* Proficient in all Microsoft Office applications.
* The ability to multitask.
* The ability to work in a fast-paced environment.
* Excellent telephone manner.
Job Types: Full-time, Permanent
Schedule:
* 8 hour shift
* Start Date: When the right applicant is found.
* Free parking
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Bloxwich / Walsall: Reliably commute or plan to relocate before starting work (required)
Experience:
* GCSE in Business Studies preferred but Maths & English GCSE's must be achieved to Grade 4 or above
Education:
* GCSE or equivalent (preferred)
To apply send your CV with a covering letter to info@walshmemorials.co.uk
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