Overview
Join to apply for the Customer Services Assistant role at Salvation Army Homes.
Responsibilities
* Provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution.
Qualifications
* Be a confident and capable communicator, not fazed by difficult situations
* Be able to build trusting, professional relationships and have a high level of resilience.
* Take an asset-based approach to empowering people to develop their skills, strengths and talents.
* Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups
* Understand or learn about community resources and organisations that can help our clients
Benefits
* 26 days annual leave rising to 31 days
* An extra day off on your birthday
* A High Street discount scheme (great savings both on and off-line)
* Pension with life assurance
* Discounted private medical insurance
* Loans available for financial emergencies
* Occupational Sick Pay
* A full Induction package and training relevant to the role
* Long service awards from 2.5 years
* Support to learn and develop your career
About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
Equal Opportunity
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
Industries
* Civic and Social Organizations
Salford, England, United Kingdom
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