Job Description
Aftersales Manager – Luton
Location: Luton
Salary: £45,000 – £60,000 Basic + Bonus + Company Car
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership in Luton who are looking to appoint an experienced Aftersales Manager to lead and develop their Service and Parts departments.
This is an excellent opportunity for a commercially driven Aftersales leader looking for strong earning potential and long-term progression.
The Role:
* Full responsibility for the Aftersales department (Service & Parts)
* Managing Service Advisors, Workshop Controller, Technicians, and Parts team
* Driving labour sales, parts sales, efficiency, and utilisation
* Monitoring KPIs and delivering strong departmental profitability
* Ensuring exceptional levels of customer satisfaction (CSI)
* Managing budgets, forecasts, and reporting to senior management
* Ensuring compliance with FCA and Health & Safety regulations
* Recruiting, training, and developing staff
The Ideal Candidate:
* Proven experience as an Aftersales Manager or experienced Service Manager ready to step up
* Strong financial and commercial awareness
* Track record of improving performance and profitability
* Excellent leadership and motivational skills
* Customer-focused with strong organisational ability
* Full UK driving licence