Role overview
Deesha is looking for a proactive, relationship‑driven Customer Success Manager
to support schools, trusts, and education partners in getting maximum value from our data analytics platform. You will be the trusted advisor for our customers—guiding them through onboarding, helping them embed data‑informed decision‑making, and ensuring they achieve measurable impact across teaching, learning, and operations. This role sits at the intersection of product, data, and education, making it ideal for someone who understands the realities of school life and is passionate about transforming outcomes through technology.
Key responsibilities
Customer Onboarding & Adoption
* Lead smooth, structured onboarding for new schools and MATs, ensuring rapid time‑to‑value.
* Train users on platform features, dashboards, and best‑practice data workflows.
* Develop tailored adoption plans aligned to each customer's goals and context.
Relationship Management
* Build strong, long‑term relationships with senior leaders, data managers, and operational teams.
* Act as the primary point of contact, providing strategic guidance and day‑to‑day support.
* Conduct regular check‑ins, business reviews, and impact conversations.
Data‑Driven Success
* Help customers interpret insights from the platform and translate them into their problem statement that was recorded at the start of onboarding.
* Support schools in using analytics to improve attendance, attainment, safeguarding, and operational efficiency.
* Identify opportunities for deeper engagement, expansion, and long‑term retention.
* Check regularly with clients to understand how impactful the platform is, in making data-driven decisions.
Product Expertise & Advocacy
* Become a subject‑matter expert in our analytics tools, data models, and integrations.
* Gather customer feedback and collaborate with Product Owner and Engineering to shape the roadmap.
* Champion customer needs internally and ensure their voice influences product evolution.
Operational Excellence
* Monitor customer health, usage patterns, and risk indicators.
* Maintain accurate records in CRM systems and contribute to forecasting and reporting.
* Develop resources—guides, webinars, training materials—to scale customer success and write articles showcasing the impact the platform is making.
Skills & Experience
* Experience in Customer Success, Account Management, or Education Partnerships—ideally within EdTech or SaaS.
* Strong understanding of school operations, MIS systems, and education data and data delivery stages.
* Excellent communication, facilitation, and relationship‑building skills.
* Ability to translate complex data insights into clear, actionable recommendations.
* Highly organised, proactive, and comfortable managing multiple customers simultaneously.
* A passion for improving outcomes in education through technology and analytics.
* Strong stakeholder management. Ability to translate technical delivery updates into clear business value for clients while managing expectations on both sides.
* Domain knowledge A strong understanding of the educational landscape, including statutory reporting requirements and the operational needs of large school groups.
* Excellent presentation and networking skills. Ability to explain complex data concepts to non–technical stakeholders and represent the brand effectively at major industry events.
What's in it for you:
· A platform to grow.
· Flexible ways of working.
· Competitive salary.
· Opportunity to make a difference.
· Be part of a big family
· Enjoy a wonderful work-life balance.
This is a full-time role, working flexibly from home and at client sites. We can offer a competitive salary in line with experience, 28 days holiday and performance-based bonus. We take pride in having a supportive, trusting, flexible and outcome based working environment. If you are passionate about advancing data landscape for educational institution and improving student outcomes, we invite you to contribute and join our team at Deesha and make a difference to education sector worldwide.