Scots Bearings - Internal Salesperson
Reporting to the Aberdeen Branch Manager, the Customer Service Advisor/Internal Salesperson undertakes work to support the Aberdeen Branch Team.
Key Duties and Responsibilities:-
This role will primarily provide support to customers of the Aberdeen Branch.
Dealing with customers
· Interacting with key customers via email, telephone or face to face
· Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
· Keeping the customers informed in a professional, timely manner
· Taking calls from customers to provide helpful, professional services
Other team activity
· Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
· Ensuring stock is kept tidy and stored in correct place
· General administration eg filing, arranging meetings
Other
· To fully utilise information technology within company including online diary and email system
· To be aware of and work to the ISO and other quality standards held by Scots Bearings
Key qualities, experience and attributes required
· Experience within the industry (desirable)
· Attention to detail
· Common sense and practicality
· Computer literate and able to bring about improvements in working practices
· Excellent customer service skills and a commitment to delivering the best possible service
· An interest in learning and personal development