3 monthscontract with A LocalAuthority
KeyDuties/Accountabilities:
The Parking andLicensing Team are responsible for the evaluation and approval ofall statutory permissions to park on kerbside space suspend parkingor to licence the use of thehighway.
They willminimise fraudulent use of valuable parking/highway space bychecking customer eligibility and validatingrequests.
The Post holderwill make sure that a highly professional customer experience isdelivered at alltimes.
EssentialExperienceRequired:
Knowledge orexperience of administering parking permits highly desirable (Anyexperience of Liberator or similar systems highlydesirable)
Knowledge orexperience of administering parking suspensions highlydesirable.
Knowledge orexperience of administering highways licences highly desirable(Experience of Symologydesirable).
Experience ofmanaging an inbox providing a high standard of response tocustomers within defined SLAtimelines.
Highlyorganized with experience of meeting deadlines andtargets.
Computerliterate with experience of bespoke ITsystems.
Excellentwritten communication skills and telephonemanner
The ability totake ownership of issues and resolve problems forcustomers.
Additionalinformation tonote:
The successfulcandidate will be working virtually but will be required to attendthe office a maximum of 1 day per week for printing/postingactivities which cannot be completed fromhome.
The closing date forthis position is22/03/24.