Role Purpose: The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions. For a trainee post, this role would suit applicants with: • At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre. • Experience of achieving performance and quality targets/KPIs. • An ability to work independently without close supervision and collaboratively as part of a team. • Experience of listening and questioning with an ability to manage challenging situations. • Commitment to training and achieving full targets and quality requirements within a 3-month period.