Are you a fluent French speaker with a passion for delivering exceptional customer service? We’re looking for a Customer Service Representative to support our Consumer Brands Group (CBG) customers across France, providing high-quality service, problem-solving expertise, and strong relationship management.
In this role, you’ll be the first point of contact for our French B2B customers, supporting them by handling enquiries, processing orders, resolving issues, and ensuring a smooth and positive customer experience. You’ll work closely with internal teams to make sure customer needs are met efficiently and accurately.
This role requires 3 days in the office, in Sheffield, (Monday, Wednesday and Thursday in week 1) and 2 days in the office (Tuesday and Thursday on week 2) - working full time on a hybrid basis.
1. Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
2. Works to ensure all orders received are entered into the ERP by order cut-off time.
3. Can handle basic level of complexity in orders (Domestic)
4. Can follow and request amendments of work instructions
5. Positive influence on the team and being responsible to arrange backup in case of holiday leave.
6. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
7. Identifies customer issues that need to be escalated to management in a timely fashion.
8. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
9. Builds relationships with internal departments to ensure best service to end customer is achieved.
10. Performs other duties as assigned.
11. 1-2 years of progressive customer service experience.
12. High school graduate or equivalent education and experience.
13. Providing customer service;
14. Resolving customer problems and concerns;
15. Developing correspondence and communications;
16. Working with other departments and divisions;
17. Applying department policies and procedures;
18. PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
19. Communicating with co-workers to provide and receive direction
20. Fluent French and English - essential
21. German - an advantage
Internal Vacancy Announcement
This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 27th February 2026
Interview dates: Proposed for week commencing 2nd March. Successful candidates will be notified in advance, allowing time to prepare.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).