Description The Role We are currently recruiting for a Team Leader to join our existing team. Reporting to the Performance Manager the Team leader is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes. This position is to cover both Blackburn & Preston, therefore applicants should be prepared to split their time between the two offices. The salary for this position is £30,000-£32,000... Key Responsibilities Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, compliance and performance targets both internally and with our external funders Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Undertake regular observations as well as caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards Managing the office when the Performance Manager is not present Person Specification Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Proven track record of achieving objectives, performance, quality and compliance targets Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team. Proven transferable skills in team motivation and leadership Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services Knowledge of Employment Legislation and Equality, Diversity, and Inclusion Knowledge and experience of the employability sector and local labour market Key Competencies Integrity Leadership Results focused Problem solving Coaching & developing. Your Benefits As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including: Minimum 33 days’ holiday entitlement and a pension contribution up to 5% Monthly benefits scheme worth up to an additional £500 Free life assurance cover, totalling four times your annual salary And much more Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. Disability Confident Employer Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required. Veterans and Service Personnel Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant. INDHP1