1. Immediate start
2. Interviews on Monday and Thursday
About Our Client
Our client is a growing logistics company supplying their goods across the whole of the UK. This is a really exciting time to join the business due to growth.
Job Description
3. Provide exceptional customer service by promptly and professionally addressing inquiries, issues, and requests related to logistics and supply chain services.
4. Effectively communicate with customers via various channels, including phone, email, and chat, to understand their needs and provide timely solutions.
5. Assist customers with order processing, tracking, and status updates, ensuring accurate and up-to-date information is provided.
6. Collaborate with internal teams, such as the logistics and warehouse departments, to coordinate and monitor the movement of goods to meet customer requirements.
7. Resolve customer complaints and concerns by investigating issues, proposing solutions, and following up to ensure customer satisfaction.
8. Maintain accurate records of customer interactions, orders, and service-related information in the company's CRM system.
9. Educate customers on company policies, shipping options, and service offerings, helping them make informed decisions.
10. Monitor and track shipments, providing real-time updates to customers and proactively addressing any delays or issues.
11. Work closely with carriers and freight partners to coordinate the transportation and delivery of goods while ensuring timely and cost-effective service.
12. Assist in the resolution of shipping and logistics-related discrepancies and discrepancies, working to prevent issues and improve processes.
13. Offer support for customs documentation, import/export requirements, and compliance with relevant regulations, ensuring smooth international shipments.
14. Actively engage in customer feedback analysis, identifying trends and opportunities for improvement in logistics and customer service processes.
15. Keep up-to-date with industry trends, regulatory changes, and best practices in logistics and customer service to enhance knowledge and performance.
16. Provide clear and concise reports and updates to management on customer service metrics, including response times, customer satisfaction, and issue resolution.
17. Participate in ongoing training and professional development to enhance customer service skills and product knowledge.
18. Foster a positive and customer-centric work environment, embodying the company's commitment to excellent customer service.
The Successful Applicant
Knowledge/Abilities/Skills · Experience of handling customer contacts and resolving customer enquiries.· Excellent communication skills both written and oral· Ability to work as part of a team, support colleagues and promote excellent team spirit.· Ability to plan and organise time and tasks effectively.· Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel.
What's on Offer
19. Permanent position
20. On site car park
21. Progression opportunities