A client facing role in one of our busy sales offices, you will be responsible for promoting Ryder & Dutton in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
Industry experience is desirable but not essential as training will be given. We are looking for candidates who can evidence previous targeted sales experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.
General Duties:
* To respond promptly to customer requests to book Market Appraisal and/or viewing appointments and to deal with their enquiries or requests in order to assist with their move.
* To build direct customer relationships in order to promote and book appointments for our services.
* Maximise cross-selling opportunities at all times by identifying and recommended related services to customers which will generate revenue & enhance the customer experience
* To be responsible for accurately recording all information collated from telephone contact on the databases.
* Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
* To ensure all calls are answered promptly and efficiently.
* Any other duties as required
You will need:
* A passion for property & people
* Previous experience of working in estate agency or a customer service driven sales environment
* A warm friendly personality and a willingness to learn new skills
* An enthusiastic & high energy approach to work
* Attention to detail and high level of accuracy
* Good IT literacy
Hours of work are Monday to Friday 09:00am to 5:00pm with 1 hour unpaid lunch, plus 1 in 3 Saturdays from 10:00am to 2:00pm
Salary: From £23,500
OTE IRO £29,000