Surgical Coordinator, Vascular Surgery (Falmouth)
Purpose
To provide surgical scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.
Responsibilities
* Schedule surgical appointments for the practice
* Obtain reports of lab work, X-ray, and EKG reports from primary care doctors, cardiologists, etc., and fax to the appropriate facilities
* Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
* Communicate with referring providers regarding scheduling and completion of surgeries
* Check-in and check-out patients as needed; verify and obtain insurance and demographic information, collect co-pays, and schedule follow-up appointments
* Answer the phone in a timely, polite and professional manner, in three rings or less; direct calls to appropriate persons and take accurate messages within the electronic medical record
* Demonstrate the ability to adjust to unexpected changes to ensure all responsibilities are met during absences or increased patient volumes
* Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests
* Maintain confidentiality regarding patient information in accordance with HIPAA regulations
* Float to front desk for coverage when needed
* Ability to float to other MACC practices when required
* Perform other work-related duties and activities as assigned or requested
* Ability to read, write and communicate in English
Qualifications
* High school graduate or equivalent
* Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
* Demonstrated excellence in providing customer service
* Strong communication and interpersonal skills
* At least one (1) year experience with current office technology; proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
* Medical Terminology knowledge preferred
* Typing skills at 30 WPM preferred
Schedule
40 hrs per week, Mon-Fri 8a-4p, No Weekends, No Holidays
Organization
Medical Affiliates of Cape Cod
Primary Location
Massachusetts-Falmouth
Department
MAC-Vascular Surgery Practice
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
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