Job Description
We are looking to recruit an enthusiastic and friendly Garden Centre Restaurant Front Of House Team Member to work in the restaurant department at the home of the world famous Peter Beales Roses.
Our Garden Centre at Attleborough, Norfolk, is renowned for its quality range of plants including the UK's largest selection of roses in a garden centre. We have been breeding some of the most exquisite varieties in Norfolk for over 50 years. We have 30 prestigious RHS Chelsea Gold Medals and numerous other awards.
We are looking for a friendly, energetic, and customer-focused Front of House Team Member to join our team. In this role, you will help create a warm and welcoming environment for our guests, ensuring excellent service from the moment they arrive until they leave.
Key Responsibilities in Customer Service
· Greet and seat guests in a warm, professional manner
· Take accurate food and drink orders using EPOS till systems
· Provide menu knowledge, make recommendations, and answer customer queries
· Ensure all guests have an enjoyable and memorable dining experience
· Handle customer feedback and dialogue
Service Delivery
· Deliver food and beverages promptly and correctly
· Maintain clean and organised tables, service areas, and front-of-house spaces
· Support smooth restaurant operations during busy periods
· Process payments and manage bills accurately
Teamwork & Communication
· Work closely with kitchen and bar teams to ensure efficient service
· Communicate guest needs and special requests effectively
· Assist colleagues where needed to maintain service standards
Health, Safety & Hygiene
· Follow all food safety, health & safety, and hygiene procedures
· Maintain cleanliness standards in line with company and legal requirements
· Comply with all restaurant policies and procedures
Skills & Experience
Essential
· Strong communication and people skills
· Positive attitude and a passion for hospitality
· Ability to stay calm and organised in a fast-paced environment
· Reliable, punctual, and committed to excellent service
Preferred
· Previous experience in a front-of-house or customer-facing role
· Experience handling POS systems
· Knowledge of food safety and basic allergen awareness
Job Type: Full-time
Pay: From £12.21 per hour
Expected hours: 20 – 39 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Experience:
* Sales, Retail & Customer Support Occupations: 1 year (required)
Work Location: In person